This e-Learning course aims to improve the practical skills of diplomats in international mediation and in understanding the role of the UN in resolving conflicts. The course will offer insights into the mediation process. The course will also assess the process of gaining entry into a mediation initiative and examine the early and later stages of mediation. In particular, it will touch upon the importance of re-framing, active listening and communication when trying to generate options and crafting an agreement that is acceptable to all the parties.

More information at: https://www.unitar.org/event/full-catalog/mediation-skills-12